Robert Walker (Campus Enterprises) received the NACAS 2013 Innovative Use of Technology Award. The presentation was made during the Annual NACAS Conference held Oct. 27-30 in Anaheim, Calif. This award recognizes Auxiliary Services Departments nationwide that use technology creatively in improving services to customers.
Walker developed an innovative system, “Spartan Mail Management,” which reduces labor hours required to maintain campus mailbox assignments and changes. It also eliminates inefficient package and parcel management. Both could provide a substantial cost savings to the university. In addition, through the new system, UNCG has gained better customer service, accessibility, productivity, and value to its postal system.
“We found ourselves in a tough position with the renovation of Moran Commons” says Walker who is director of Business Services with Campus Enterprises. “We had to relocate our operations, but we didn’t want to inconvenience students with a traditional mail system. As they say, ‘necessity is the mother of invention.’ I couldn’t be happier with our results, especially because students seem to really value the service we have added.”